The Singapore Airlines Moscow Office offers comprehensive information and assistance on the airline's baggage policy. Passengers can call or visit the office to find out about baggage allowances for carry-on and checked bags, which differ according to travel class and destination. The office also provides help with excess baggage charges, special baggage like sports gear or musical instruments, and items that need special care. For delayed or missing luggage, the Moscow office staff assists with reporting and monitoring updates. They aim to assist passengers in flying with clear understanding and a mind at ease.